FAQ
1. Do you charge custom tax?
We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country.
The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery.
You are responsible for ALL customs fees, including duties, taxes,brokerage fees, and any other fees, assessed at the border before delivery.
2. How to pay with Western Union payment?
You can learn how to use it via http://www.westernunion.com
(1). Ask our Western Union Payment receiver information. Please send email to [email protected]
(2). You can send us money online www.westernunion.com or go to Western Union Agent to transfer the money to us
(3). When your payment done, Email us your payment MTCN and and the amount.Then we will get your money.
(4).How to Send Money Online with Western Union? https://www.youtube.com/watch?v=yqJ6qFFIoe4
(5).How to send money to China with the Western Union mobile app? https://www.youtube.com/watch?v=5jPJURB0Oi0
3. Why my credit card payment was failed ?
Incorrect Card Information:
(1).Make sure you use a JCB, Master or Visa Credit Card.
(2).Make sure you enter a right credit card number, Shipping address should same as billing address .
The bank refused / Transaction declined by the bank. /Declined by issueing bank:
Please called your bank and asked them about that . Cause as we known , some bank might refuse to transfer payment to China Bank Account .
Not sufficient funds : Please made sure your account have enough money for the order,our site accept US Dollars only.
Your bank might charge you Internaitonal exchange rate, so please made sure your account have more money than your order total .
Note: Please try several times,sometimes it will work after several try.
4. How is the quality?
We are foreign trade company.at the same time we have our own factory which in guangzhou.we have been produced replica products for several year.
We are rich with producing experience and high technologic to ensure the goods we sell are THAILAND QUALITY.
It is top grade quality with embroidery logo and new original tags.
5. How to make an order?
(1) Order Online: Using our shopping cart: As you browse our product pages, click "Add to cart" link.
Please write to us what goods you want with sizes, colors and quantities. When you are done shopping, review the items in your shopping cart, make any necessary changes, and complete the ordering process.
(2) We welcome orders by email. You can send your order list to [email protected]
By the way,when you receive the items, please give us your feedback.
6. How long can I receive my soccer jerseys?
After we receive the payment, we will send out the items within 2-4 days.
Free shipping deliver: About 7- 40 days
DHL deliver: About 7- 15 days
7. How can I know my order status?
Once we send the jerseys, we will give you a tracking number, you can check your order online.
We are also keeping an eye on your shoes until they reach you. You can check the track number on this link https://www.17track.net/en
8. Can I use the washing machine for soccer jerseys？
If your soccer jerseys without any name and number and patchs, you can wash it by washing machine.
If your soccer jerseys with name and number and patchs, you cant wash it by washing machine, please wash it by hand, Otherwise we dont accpet any problem from the jerseys name number and patchs.
9. Can I order a piece as sample?
Yes, you are welcome to order a piece before placing bulk order. we will sent the soccer jersey directly to your door by air, but you need to pay the shipping cost and product.
10 .How Can I Return A Faulty Item?
We will give a full resend or refund when the item you receive is different from the description or not satisfied with your jerseys.
A resend or Refund will be given after the item is received back to us It must be noted within 3 days of receipt.
You must contact us before shipping any items back. We will not refund shipping costs and do not reimburse for shipping back to me.
11. What should I do if my order doesn't arrive?
Please contact us if your order does not arrive as expected. The item might lost on the shipping way. we will reship new package for free
12. What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correc your order as efficiently as possible. We can usually reship new jersey for free.
13. How do I change my order?
You can change or cancel your order at any time before it enters the shipping process.Please contact a customer service online chat or send email to [email protected] as soon as possible if you would like to change or cancel your order.
If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.
We cannot change, cancel, or correct your order in any way after it has entered our shipping process.
14. Package seized by the customs
Don’t worry! We get the delivery guarantee for you. If your package is lost or seized by the customs during delivery,
Please contact us by email , we will give you a complete satisfactory solution.
15. How to your maintain your jersey?
(1). Many details of the jersey and shorts are printed by heat transfer printing and we suggest you wash the jersey and shorts by hand,
because machine wash could damage the details. If you insist on machine wash, please turn the jersey inside out first.
(2). Please do not wash the printed or stamped area too hard, and avoid exposing the jersey and shorts in the sun for a long time.
Besides, please hang up the jersey when you don't wear it.
(3). If the letter/number falls off, please put the jersey flat and cover the letter/number with a clean & non-stick paper,
and iron it with 150 °C (302 °F) for 7-8 seconds. If it doesn't work, please iron again.
Attention: Please do not iron the printed area directly
16. What do if your package shows as delivered but you cant find it
If your tracking information shows that your package was delivered, but you can't find it:
Within 36 hours of expected delivery
• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
o Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
17. What different between Fans Version and Player Version
We have 2 version of our soccer shirt, one is Fans Version another is Player Version.
Fans Version
It is Normal size , Most of the team logo of the shirt is embroidery.
Player Version
It is slim cut , tighter & samller than Fans Version, some team logo and patch is printed, what's more,
normally it will with 2 line holes on both side .